Ordering information

All orders are subject to our terms and conditions of sale.

• Minimum order value  ↓  
• Confirmation orders  ↓  
• Order cancellations  ↓  
• Sales policy  ↓  
• Despatch  ↓  
• International orders  ↓  
• Delivery  ↓  
• Click & Collect  ↓  
• Returns  ↓  
• Payment  ↓  
• Prices  ↓  
• Sales tax (VAT)  ↓  
• Images  ↓  
• Staff training  ↓  
• Packaging recycling

Minimum order value

There is a minimum order value of $50.00, excluding the packing and delivery charge, and VAT. The website will display a message when the minimum value has not been reached, with an option to add to the order. Alternatively, an administration charge will be added to bring the order value up to the minimum order value.

Confirmation orders

Written confirmation of telephone or web orders must be clearly marked "Confirmation", otherwise we can accept no responsibility for duplication of the order. In the event of such duplication, goods will be accepted back for credit providing that the product is unmarked and packaging unopened, a 15% handling charge (minimum £20.00) will be made.

Order cancellations

Orders for stock items can usually be cancelled without charge if the goods have not been despatched. If despatch has been made, delivery and handling charges will be incurred. Cancellation of orders for non-stock items (which will be identified at the point of order in the price line) will normally incur charges. Non-stock items cannot usually be returned for credit, unless the original supplier will accept their return.

Sales policy

Canford Audio supplies quality products direct to professional users and trade clients on a "business-to-business" basis. Canford Audio does not provide a retail service to private individuals.

Despatch

Canford despatch goods Monday to Friday only. There are no despatches on English public holidays.

Orders placed before 17:00 GMT (15:30 for European orders) are processed the same day. The website provides stock availability and estimated lead time information when placing the order. When any part of an order is not immediately available, the order will be held and despatched as a single shipment. If an immediate, split shipment is required, please contact the sales department (an additional charge may be payable).

We can usually accept orders for next day delivery until 16:00 GMT. However some bulky items are despatched with a large consignment specialist and have an earlier cut-off time which is shown on the product page. If your order is urgent, please contact our sales office.

International orders

Canford currently exports to around 185 different countries worldwide so throughout the 40+ years of the company’s existence we have gained a vast knowledge of export procedures and we pride ourselves on our expertise and unique level of service. Our friendly multi-lingual international sales staff are happy to correspond in a variety of languages and you will be surprised how easy it is to order through Canford.

Delivery

Delivery charges cover packing, despatch and delivery of goods.

Returns

If you need to return any items to Canford for any reason, please first contact the Customer Services department for further instructions. A returns number will be issued, which must be shown clearly on the outer packaging. Take great care to ensure that the products are packed adequately for their return journey and are insured, you will be responsible for any damage in transit. Address labels must not be put directly on product packaging, an outer wrapping or larger box must always be used. Credit will not be given if the items have been used. Items supplied correctly in accordance with your order will be subject to delivery and handling charges, a 15% handling charge (minimum £20.00) will be made.

Payment

• Credit account

  Credit accounts are available to established businesses and local authorities subject to minimal formalities effective with the first order. For UK customers, this can usually be arranged the same day. International credit accounts require longer for checks to be made, typically 1-2 weeks. Occasionally payment is requested against a pro-forma invoice.

  Shipments made in instalments will be invoiced accordingly, and must be paid when due. All invoices must be paid by the 14th of the month following month of invoice. We reserve the right to withhold supplies to clients with overdue accounts.

  An account application form is available to download.

• 

  Credit cards and payment cards

  Canford accepts Visa, Mastercard, Visa Debit, Mastercard Debit (Maestro) and American Express (Pounds Sterling only), which allows same day despatch for clients without credit accounts.

Prices

All prices shown are exclusive of VAT, which will be added at the rate ruling at date of despatch. We reserve the right to alter prices if necessary, due to external factors, though in these circumstances, the new price will be notified at the receipt or order. Goods will be invoiced at the price ruling at date of despatch. If ordering using rapid order facilities, no liability can be accepted for use of an outdated printed brochure.

Images

Photographs in all catalogues and websites are intended as a guide only, and whilst usually being of the exact product offered, we reserve the right to supply items of similar nature but of detail difference.

Staff training

As part of our continuing training programme to improve customer service, any telephone conversation with Canford personnel may be recorded.

Packaging recycling

Canford has a policy of re-use where possible, of all packaging materials, in order to minimise the use of new material. This means that orders may be packed for despatch using previously used packaging materials.